Haiz, Yesterday Had a bad day. This time is not the customer , but is hw the samsung works. U know there this customer who saw our brochures that there is a IDTV(Full HD) on this LCD tv but this tv he bought does not as there is a print error. So he call to complain and ask for a refund. We told him we will check. abt 3 weeks pass finally samsung management get back and say we dun refund but exchange a new tv with IDtv for him. And the tv is 200 - 300 more expensive than the old 1. So we told him it wil take a week to process(I Dunno y it take this long even there is alot of ppl to arrpove)Customer is nice enough to ok. But dunno y i got this six sense tat there will be a problem.

ture enough there is a big problem, the tv that is been replace is spoil!!!!! customer call back find me and want to exchange,i call yogesh, and he said that we need to send tech to go down to check the problem b4 going. So i was kind enough to call tech see if they can go down to his place as their scheld is full. Lucky there is slot and they when down to check and file a report, but it will take another 2 - 3 days or more to process!!! so customer dam angry and ask y we have to take so long and wants his old tv back, but the management do not know where they kept!!! or it may take another 2-3days to process as it is in other company warehouse!!! WTF!!!

No choice hav to use ulit weapon, i ask jonne to help, she ask the locticts ppl to help, now they can replace the tv for him but hav to wait for approveal, but yogesh KPO say he want to settle himself and will call customer, dunno he will call a not. Monday cust may call back!!!